Shipping and Returns Policy

SHIPPING 

  • Purchases are processed and shipped within 1-3 business days. Please note that this does not include weekends or holidays. 
  • Domestic packages are sent via USPS. Please allow up to 7 days for delivery. 
  • International packages are sent via First Class International Mail which does NOT include insurance. If you would like to add this service, please message me. Please allow up to 4 weeks for delivery. 

 

RETURNS and EXCHANGES 

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • Custom Items are exempt from being returned.
  • To complete your return, you must send your item(s) back, with tracking,  within 14 days of delivery. 
  • To return your product, send it back to: PO Box 1136, Lake Oswego, OR, 97035, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 


Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that I've received your returned item. I will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges (if applicable)
I only exchange undamaged, unused items. If you'd like to exchange your item, send me an email at tania@ecoshag.com  within 3 days of delivery.

 

LOST PACKAGES

  • If a package is lost, please message me. For domestic parcels, 3 weeks must pass before I will send out a replacement or issue a refund. For international shipments, 8 weeks must pass before I will send out a replacement or issue a refund.

    If a parcel is marked "delivered," a refund will not be issued.