Shipping and Returns Policy
- Purchases are processed and shipped within 1-3 business days. Please note that this does not include weekends or holidays.
- Domestic packages are sent via USPS. Please allow up to 7 days for delivery.
- International packages are sent via First Class International Mail which does NOT include insurance. If you would like to add this service, please message me. Please allow up to 4 weeks for delivery.
RETURNS and EXCHANGES
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- Custom Items are exempt from being returned.
- To complete your return, you must send your item(s) back, with tracking, within 14 days of delivery.
- To return your product, send it back to: PO Box 1136, Lake Oswego, OR, 97035, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that I've received your returned item. I will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges (if applicable)
I only exchange undamaged, unused items. If you'd like to exchange your item, send me an email at email@example.com within 3 days of delivery.
If a package is lost, please message me. For domestic parcels, 3 weeks must pass before I will send out a replacement or issue a refund. For international shipments, 8 weeks must pass before I will send out a replacement or issue a refund.
If a parcel is marked "delivered," a refund will not be issued.